Discover
Clarify the problem, current environment, dependencies and decision owners. Identify what is known, what is assumed and what still needs evidence.
Our process
Each engagement starts with understanding the environment and ends with a documented result.
Clarify the problem, current environment, dependencies and decision owners. Identify what is known, what is assumed and what still needs evidence.
Agree the outcome, deliverables, access, change windows and acceptance criteria. Record recovery options and constraints before implementation.
Work in bounded steps. Review AI-assisted outputs and system changes at agreed checkpoints. Test where representative environments and permissions are available.
Compare observed behavior with acceptance criteria. Record test conditions, evidence, exceptions and remaining limitations; avoid claiming more than was tested.
Provide SOPs, configuration notes, scripts and ownership details as agreed. Walk through operation, escalation and maintenance responsibilities.
Start with a clear problem
Define the outcome, the constraints and who will own the result.